DELIVERIES & RETURNS
Ongles Pro offers you several delivery methods to choose from:
- delivery by La Poste in Colissimo for Metropolitan France, Corsica, Monaco and Europe
- Express delivery in 24 hours by Chronopost for Metropolitan France
- delivery to Mondial Relay relay points for mainland France and Europe
- collection in our store
Shipping costs are free for the areas served, for any order over € 100 including tax (product price) except for Express delivery via Chronopost.
The products are delivered to the delivery address that was indicated when ordering.
The delivery times indicated in your order are from the receipt of authorization from the payment centers (bank card). They may be longer during periods of high activity or in the exceptional context linked to Covid-19. Any delays do not give the customer the right to claim damages.
Ongles Pro reminds that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to check the condition of the packages in the presence of the deliveryman and to notify the carrier of any reservations about the product delivered on the delivery slip before initialing. You are also asked to confirm your reservations by registered letter to the carrier with a copy to the Company. The absence of reservations extinguishes any complaint.
Right to retract :
You have a period of fourteen clear days upon receipt of your order to exercise your right of withdrawal and return the products concerned to us (return costs at your expense), after confirmation from us of the return procedure.
The right of withdrawal can be exercised by contacting Ongles Pro as follows:
- by email to firstname.lastname@example.org or via the contact form on the website.
NB: some products, such as semi-permanent varnishes or any other unsealed product or whose presentation does not allow verification that they have not been opened, cannot be returned or exchanged, regardless of the time period.
Delivery error :
Ongles pro undertakes to exchange products that have been delivered to you by mistake following an incorrect preparation of your order. We ask you to notify us of any order preparation error, within 48 hours of receiving your order, by email: email@example.com. We will then confirm the return procedure to you by return. Any complaint made after this deadline cannot be taken into account.
Any return must first be the subject of a request followed by confirmation from us, by email. The product (s) must be returned to us in perfect condition, unsealed and in their original packaging. Any damaged or incomplete product, or whose original packaging is damaged or missing, will not be refunded or exchanged.
After receipt and control of your return, we will refund the returned items.