Shop policy

Article 1: Preamble

These general conditions of sale apply exclusively between the company Ongles Pro ADC 2: 38 Rue Gambetta 13200 Arles (hereinafter "We") and any person visiting or making a purchase on the site www.onglespro.com or in store (hereinafter "you"). Anyone visiting the site or our stores can read the general conditions of sale on the site www.onglespro.com (hereinafter the “site” or on request in the store). These general conditions of sale may be subject to modifications, the applicable conditions are those in force on the site, on the date of placing your order or purchase.

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Article 2: Products

The products governed by these general conditions are those which appear on the website, those supplied in store and which are indicated as sold and shipped by Ongles Pro ADC 2. They are offered while stocks last. The characteristics of the products sold (photographs and descriptions, etc.) are given for information only and may vary over time. The characteristics and visuals are non-contractual. Shampoos and treatments in technical formats are not supplied with pumps.

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Article 3: Contract

3.1 Conditions for placing an order

You declare that you are at least 18 years old and have the legal capacity or hold parental authorization allowing you to place an order or purchase in store.

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3.2 Steps for concluding the contract

As soon as you have entered your order, an email summarizing the elements of your order will be sent to you. This informs you of the registration of your order.

Any order entails your full acceptance of these general conditions of sale.

The sale in store is final upon payment in store. Article L133-4: When concluding any written contract, the consumer is informed by the professional of the possibility of having recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative mode of dispute settlement.

Article 4: Price, availability and delivery

4.1 General
The prices of our products are indicated in euros, all taxes included and exclusive of taxes and excluding participation in processing and shipping costs. Ongles Pro ADC 2 reserves the right to modify its prices at any time and undertakes to apply the prices in force which will have been indicated to you at the time of your order, subject to availability on that date. All orders are payable in Euros only, regardless of the destination. The products remain the property of Ongles Pro ADC 2 until full payment of the amount of the order. In the event of an order to a country other than mainland France, you are the importer of the product (s) concerned.

For orders delivered in a country other than France, you must comply with the laws and regulations in force in the country in which you receive the goods. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Ongles Pro ADC 2. They will be your responsibility and are entirely its responsibility, both in terms of declarations and payments to the competent authorities and / or bodies in your country. We advise you to inquire about these aspects with your local authorities.

The prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other applicable taxes), excluding shipping costs, the costs of processing your order and the costs of gift wrapping. Your order will be accepted within the limits of available stocks. Each item presented on the site is normally available in our stocks. Deliveries are made to the address indicated by the customer when ordering. The maximum delivery time for your order is 15 days. The delivery time indicated during the registration of the order is given only as an indication and is not guaranteed. If despite everything, one or more items on your order were to be unavailable, we will inform you as soon as possible. In spite of the numerous checks carried out regularly on our site, it is possible that a product appearing on our site presents a price error. However, these are checked during the processing of orders: if the corrected price is lower than the price displayed on our site, your item will be sent to you taking the lower price into account. Conversely, if the corrected price is higher than that offered on our site, we will inform you as soon as possible, and proceed to the cancellation of your order, unless you accept the order at the new price.

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4.2 Dispute Delivery

In the context of deliveries or withdrawals depending on the delivery method (La Poste, Mondial Relay, chronopost), we advise you to check the condition of the goods in the presence of the postman, or at the relay point.

IMPORTANT: The mention "subject to unpacking" has no legal value and does not cover you in any way in the event of damage observed after unpacking your package. Thus any item for which the damage has not been explicitly and precisely noted on the delivery slip, cannot be the subject of a return.

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4.3 Mediation

In accordance with Article L133-4 of the Consumer Code, the consumer customer has the option of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative method of dispute settlement in accordance with the rules applicable to the dispute. mediation, any consumer dispute must be entrusted in writing to customer service before any request for mediation. For more information, the customer can contact customer service by email at contact@onglespro.com. Concerning the proper execution of his order or the processing of a complaint.

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Article 5 - Guarantee


Free commercial manufacturer's warranty: some manufacturers or suppliers provide a free warranty, in particular on so-called technical products. The length and scope of the warranty vary by product and manufacturer. The existence and duration of this warranty is indicated on the product description sheets. The conditions of this warranty are attached to the product in question. All products for sale on the website benefit from the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing you to return Products delivered defective or non-compliant. You are informed that the company Ongles Pro ADC 2 is the guarantor of the conformity of the products to the contract within the framework of these two legal guarantees.

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As part of the legal guarantee of conformity:

  • you have a period of two years from the delivery of the property to act,

  • you can choose between repairing or replacing the item, subject to the cost conditions provided for in Article L.211-9 of the Consumer Code,

  • you are exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. 24 months, except for second-hand goods (6 months).

The legal guarantee of conformity applies independently of any commercial guarantee granted. In addition, you can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code. In this case, you will be able to choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.


Reproduction of articles L. 211-4, L. 211-5, L. 211-12 and L. 2011-16 of the consumer code, as well as article 1641 and the first paragraph of article 1648 of the civil code , in accordance with Article L. 211-15 of the Consumer Code:

- Article L211-4 of the Consumer Code: The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.

- Article L211-5 of the Consumer Code: To comply with the contract, the goods must:
1) Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling 2) Or have the characteristics defined by mutual agreement by parts or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

- Article L211-12 of the Consumer Code: The action resulting from the lack of conformity lapses two years after delivery of the goods.

- Article L211-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a restoration covered by the warranty, any downtime of at least seven days is added to the duration of the warranty that remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

- Article 1641 of the Civil Code: The seller is bound by the guarantee due to hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer does not. would not have acquired, or would have given a lower price, if he had known them.

- Article 1648 al 1 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

In the event of a breakdown during the manufacturer's warranty period, please contact us. We decline all responsibility in the event that the delivered item does not comply with the legislation of the country of delivery. We cannot be held liable in the event of a breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by case law issued by French courts. Our responsibility will not be engaged in case of delay due to a shortage of stock at our suppliers, or in case of delay of the company responsible for transport. In the event of receipt of a damaged package, you must exercise your right of reservation with the carrier by placing specific reservations on the delivery slip or the carrier's electronic box.

For any incident encountered with the transport provider (damaged, non-received, lost package, delivery dispute) a certificate of non-detention must be completed for the processing of your complaint. In the event of non-delivery, you must come forward to our company. In the event of non-substantial differences between the presentation photos of the articles on our site, texts and illustrations, and the articles ordered, our responsibility will not be engaged. We implement all the means at our disposal to ensure the services covered by these general conditions of sale. We are responsible for any direct and foreseeable damage at the time of use of the Site or of the conclusion of the sales contract between us and you. In no case will we incur any liability for commercial losses, profits, data or loss of profit or any other indirect damage or which was not foreseeable at the time of the use of the site or the conclusion of the sales contract. between us and you. The limitation of liability referred to above is inapplicable in the event of fraud or gross negligence on our part, in the event of bodily injury or liability for defective products.


Article 6 - Order


On the Internet: www.onglespro.com

automatic recording systems are considered as proof of the nature, content and date of the order. Ongles Pro ADC 2 confirms the acceptance of the order by sending a confirmation message to the customer's email address that the customer has communicated. The sale will not be concluded until this confirmation has been sent to Ongles Pro ADC 2 reserves the right to refuse or cancel any order from a customer, in particular in the event of insolvency or a default of payment of the order concerned or a dispute relating to the payment of a previous order. Ongles Pro ADC 2 will cancel any order within 8 days of its date of issue if payment has not been made. The mentions indicated by the customer when entering the information for his order are binding only on the latter. Ongles Pro ADC 2 is not held responsible for errors made by the customer in the wording of the contact details of the recipient of the order (delivery address, billing address) and delivery delays or the inability to deliver the products ordered. that these errors could cause.


Article 7 - Validation


You declare that you have read and accepted these General Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by Ongles Pro ADC 2 constitutes proof of all transactions made by Ongles Pro ADC 2 and its customers.

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Article 8: payment

Payment can be made by Credit Card, Paypal or Bank Transfer (the merchandise will be shipped as soon as the payment is validated by our bank).
- by Credit Card - secure payment by Stripe

- by Bank Transfer: The banking information is sent by email after the validation of the order on the sales site if this method of payment is chosen.
Please note, bank transfer fees are the responsibility of the customer and should not be taken from the total amount of the order.
In any case, the merchandise will only be shipped after verification and receipt of payment on our accounts.

At the store :

The price of the products is payable in full on the day of purchase in store by the Purchaser, according to the following terms:

  • in cash, within the limit provided for by the regulations in force

  • by credit card

The buyer guarantees Ongles Pro ADC 2 that he has the necessary funds to pay for the product. The buyer also guarantees to our company that he is fully authorized to use the method of payment used for the payment of his purchase and in particular that he has during the validation of his purchase, the necessary authorizations to use this method of payment. .

Article 9: Right of withdrawal only on distance sales

On the site :

The consumer has a period of fourteen (14) days from receipt of his order to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of costs. back. The consumer can derogate from this period in case he could not move and where simultaneously he would need to call for an immediate service and necessary for his conditions of existence. In this case, he would continue to exercise his right of withdrawal without having to justify reasons or pay penalties. You can exercise this right on all items purchased, returned in their original packaging and unused, except for electrical appliances and items when they have been unsealed. This option is not open to in-store purchases.

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Article 10: Retention of title

Our company expressly reserves ownership of the goods delivered until full payment of the price in principal, and interest if applicable. The goods will remain the property of the selling company until full payment of their price, but the purchaser will become responsible from the time of material delivery, transport of possession entailing risks. In the event of partial payment or complete default of payment, the equipment may be taken back in accordance with the legal provisions in force. This recovery may take place even in the event of judicial settlement or liquidation of the buyer's property.

Article 11: Returns

For purchases on the website:

You have the right of withdrawal of fourteen (14) days from receipt of your order, provided for in Article 6 of these general conditions of sale to return the items to us without having to justify a reason. Within the framework of article L 121-21-8 5 ° of the Consumer Code, this right of withdrawal cannot be exercised if the supplies of goods have been unsealed by the consumer after delivery and cannot be returned for for reasons of hygiene or health protection. In the event of delivery of an item that does not comply with your order or is damaged during transport, please contact us by filling out the form in the section Need help after-sales service, upon receipt of the package. In the event of receipt of a damaged or non-compliant product, a photo will be requested, we undertake to return a replacement product or to reimburse you for the full price of the item paid when ordering. The exchange or refund will be made upon receipt of the damaged product, in its original packaging. If we accept to replace a damaged or non-compliant product with your order. You must return this product to us within 15 days of the date on which we have confirmed to you that it will be replaced. In the event of non-compliance with your obligation to return the damaged or non-compliant product within said period of 15 days, we reserve the right to debit the credit card used for your order, an amount equivalent to the price (at which the VAT is added) of the damaged or non-conforming product that you have not returned to us. In this case, a second sale subject to a suspensive condition will be considered as having been carried out by us. This condition precedent will be satisfied if at the end of the period of 15 days following the date on which we sent you a replacement product, the damaged or non-compliant product is not returned to us.

Article 12: Site access license

We grant you a limited license to access and use the site for your personal use. This license does not allow you to use, for sale or for any other commercial use, this site or its content (products listed, descriptions, prices, downloading or copying information on behalf of another merchant, use data, software, sound clips, graphics, images, texts, photographs, tools). Under no circumstances are you authorized to download or modify all or part of this site without our express written permission. This site or any part of this site must not be reproduced, copied, sold or exploited for commercial reasons without our express written authorization. You must not use any technique allowing to copy a brand, a logo or any other information (in particular images, text, models) of which we are owners without our express and written agreement. You must not use meta-tags or any other "hidden" text containing our name, our brand or that of the companies of our group without our express and written consent. Any unauthorized use will terminate the license we have granted you. The creation of a hypertext link pointing to the home page of the site must be done after express written consent from us. Under no circumstances will the creation of this hypertext link engage our responsibility, in any capacity whatsoever, for the content of your site. Any use in your link of our logo, brand or graphics requires our express written permission.

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Article 13: Protection of personal data

We are committed to protecting your personal data. All the personal data concerning you that we have collected are treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy.

Article 12: Applicable law and competent jurisdiction

These general conditions of sale are subject to French law and the Vienna Convention on contracts for the international sale of goods. All disputes relating to the commercial relationship between you and us are subject to the exclusive jurisdiction of the French courts.

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Article 14: Identification

This website is owned and operated by:

ARLES HAIR DIFFUSION 2 38 Rue Gambetta 13200 ARLES

Phone: 0490966995

  • Intra-community number: FR69478331754

  • Siret number: 47833175400018

If you believe that any content on our site may infringe any of your intellectual property rights, or if you have a question about our site, you can write to us.

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Article 15: Justification and fight against fraud

As part of our fight against fraud and to ensure the smooth running of the delivery of packages, we can carry out various automatic checks on the items provided, such as billing, delivery and bank details. To validate your order and be able to ship it as soon as possible, we may ask you for proof of address and a copy of your identity document.

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Article 16: Confidentiality policy

Collection of data

The data collected on the website www.onglespro.com or in stores by our sales advisers are strictly reserved for internal use. All personal information collected is necessary to:

- the execution of the contract that we have concluded with you (eg: delivery of orders made on our website www.onglespro.com or in store)

- The provision of services that you have requested from us (eg newsletter, etc.)

- Compliance with legal obligations (ex: invoicing)

They are kept for the time necessary to accomplish these purposes.

They can only be transmitted to external service providers for the aforementioned purposes or in the context of securing our tools.

Profiling

When we send or display personalized communications or content, we may use certain techniques referred to as “profiling”. This is a form of automated processing of personal data which consists of using this data to evaluate certain aspects of the data subject, analyze or predict their interests, behavior and other attributes, in particular personal preferences, the interests, behavior, location, movements of this natural person.

We centralize this data and then analyze it to assess and predict your personal preferences and / or interests.

This analysis then allows us to send or display communications and / or content tailored to your interests / needs.

You have the right to object to this profiling, by contacting our data protection officer.

Data protection officer

Ongles Pro ADC 2 is in compliance with the new European data protection legislation (GDPR). A data protection officer has been appointed and is at your disposal for any questions at the following email address: rgpd@onglespro.com

Your rights

You have a right to oppose any commercial prospecting by contacting our Data Protection Officer at the coordinates indicated above.

You can request the erasure of information concerning you that is inaccurate, incomplete, equivocal, out of date or whose collection, use, communication or retention is prohibited and withdraw your consent to the collection concerning you at any time when the processing requires your consent.

You can also, if you wish, lodge any complaint with the National Commission for Computing and Liberties (CNIL).

Finally, you have a right to the portability and transmission to another controller, of personal data concerning you therefore:

- Whether you have communicated them yourself, when the processing is based on your consent or on a contract

- That the processing is carried out using automated processes